Refund Policy

This Refund Policy outlines the terms and conditions for refunds for services provided by LERESCO SOFTWARE DEVELOPMENT AND TECHNOLOGY INT. LTD. trading as Leresco. We are committed to delivering high-quality services and value your satisfaction.

1. Custom Web Development Projects

1.1 Deposits

• All deposits are non-refundable once work has commenced
• Deposit amounts (typically 50% of total project cost) cover project planning, research, and initial development
• We provide detailed project specifications and scope before you make a deposit
• You have the opportunity to review and approve the project scope before deposit

1.2 Project Cancellation

• If you cancel before work begins, you may receive a full refund of your deposit
• If you cancel after work has started, the deposit is non-refundable
• If we are unable to complete the project due to unforeseen circumstances, we will issue a partial refund for work not completed

1.3 Completed Work

• Once the project is completed and delivered, no refunds are available
• We offer a satisfaction guarantee - we will work with you to fix any bugs or issues within 30 days of delivery
• Changes requested after final approval are chargeable as additional work

2. Subscriptions and Recurring Services

2.1 Monthly Subscriptions

• You may cancel any subscription at any time
• No refunds will be provided for the current billing cycle
• Cancellations take effect at the end of the current billing period
• You will retain access to services until the end of the paid period

2.2 Annual Subscriptions

• Annual subscriptions receive a discount over monthly billing
• If you cancel before the annual term ends, the remaining balance is non-refundable
• However, you will retain access to services for the remainder of the paid term

3. Hosting and Maintenance Services

3.1 Hosting Fees

• Hosting fees are billed in advance and are non-refundable once the billing period has started
• You may cancel hosting services before the next billing cycle to avoid future charges
• If you cancel mid-term, no prorated refunds are available

3.2 Maintenance Services

• Maintenance service fees are billed monthly or annually
• No refunds are available for unused portions of maintenance services
• Maintenance services are non-transferable to other projects

4. E-Commerce Solutions

4.1 Setup Fees

• E-commerce setup fees are non-refundable once the initial configuration is complete
• Setup includes store configuration, payment gateway integration, and initial product setup

4.2 Transaction Fees

• Transaction fees charged by payment gateways (Paystack, Flutterwave) are non-refundable
• These fees are charged by third-party services and are outside our control
• Any refunds for customer transactions must be processed through the payment gateway

5. Dispute Resolution

We value client satisfaction and aim to resolve any issues amicably:

6. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at billing@leresco.com.ng
2. Include your project name and a detailed reason for the refund request
3. Provide any relevant documentation (project ID, invoice number, etc.)
4. Wait for our team to review your request (typically within 2-3 business days)
5. We may request additional information or schedule a call to discuss further

7. Refund Processing

7.1 Processing Time

• Approved refunds will be processed within 5-10 business days
• Refunds are returned to your original payment method
• You will receive a confirmation email once the refund is processed

7.2 Payment Method Refund Times

7.3 Refund Fees

• We do not charge any fees for processing refunds
• However, payment gateway fees (Paystack/Flutterwave) may be deducted from the refund amount
• These fees are charged by third-party services and are outside our control